At The Treehouse Florist, we believe in 100% customer satisfaction, and provide a 100% Satisfaction Guarantee.  If for any reason you are not happy with our products or services, please let us know as soon as possible, and we'll do whatever it takes to rectify the situation.

The Treehouse Florist strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.

2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact The Treehouse Florist directly. In almost every case, we will gladly replace the arrangement. To request a replacement, Treehouse Florist must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by The Treehouse Florist. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. A link to this page exists on nearly every page of the The Treehouse Florist website. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.

3. The Treehouse Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When The Treehouse Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.

4. Should any customer place an order through The Treehouse Florist and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

5. The Treehouse Florist is not responsible for any order where the recipient refuses to accept the item. Treehouse Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

6. The Treehouse Florist is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. The Treehouse Florist makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.